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Company

Autonomy

Title

Application Support Engineer

Regional Location

Central, Chicago, IL

Job Category

Job Category -> Software Engineer

Job Subcategory

Job Type

Full Time

Experience

Entry (0-1 yrs), Junior (2-5 yrs), Mid level (5-10 yrs)

Position Level

Individual Contributor

Description

This is a great opportunity to join a world class software company, as a member of a high performing team of software engineers and industry professionals. Autonomy is the leading provider of Pan-Enterprise Search and Meaning Based Computing solutions for 20,000 blue chip enterprises, government agencies, and law firms. The Autonomy iManage Technical Support Organization, located in downtown Chicago, provides support services and customer management for Autonomy business solutions including Autonomy IDOL (Intelligent Data Operating Layer), iManage Worksite, Universal Search, Records Manager, Mobility Platform, Workflow, and Autonomy Introspect eDiscovery Solutions. The team’s mission is to ensure successful operation of Autonomy software solutions so as to achieve high customer satisfaction and reference-ability. The successful Technical Support Engineer will demonstrate exemplary professionalism and will draw upon his/her problem solving, critical thinking and technical skills to analyze and resolve the customer challenges, develop best practice methods, and insure customer success.

Responsibilities Analyze, diagnose, and resolve software and configuration issues in complex multi-tiered application environments
• Maintain a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies
• Develop, document, and publish best practice methods, technical white papers, blogs, and solutions
• Effectively collaborate with customer engineers and system integrators to support complex system deployment projects
• Scheduled hours of 9:00 AM to 6:00 PM Central Time, with no travel required Required Skills
• Well-developed problem solving and critical thinking skills, with the ability to think creatively in a fast paced environment
• Strong verbal, written, and interpersonal communication skills with the ability to communicate technical

Requirements

Compensation

Negotiable